Return policy


Return policy


We accept returns up to 3 days after you receive your purchase through the mail:

Only changes of physical products can be made. There are no refunds.

To be eligible for a product change, the conditions are as follows:

- It must be an unused item

- It has to be returned in the same conditions in which it was received

- The packaging and labels should be in the same state as on delivery


Non-Returnable Products:


- Gift cards

- Downloadable Software Products

- Health and Personal Care Items


Send your request with proof of payment and the order number to


The cost of shipping and of returning the merchandise to be exchanged is the responsibility of the party requesting the exchange.


We are not responsible for the process of returning the merchandise to be exchanged.